What's in your sales pipeline? When you lose business, do you know why? Are your salespeople and call center staff on the same page? Do you know your quote conversion rate? When customers call for help, what does the person answering the phone know about them?
These are small set of the business problems a CRM solution can help your organization with. We can put your inside and outside salespeople, management, and call center staff all working out of the same displays, and keep your sales pipeline & process and your high-level customer intelligence online.
Our solutions span the enterprise, tying together your business systems, each of your locations, your remote salespeople, your website, and your partners and customers with secure, accurate, and relevant data in plain English.
Our solutions are an excellent way to get your organization speaking to the customer with a single, unified voice, and using a common business process. Sales activity data can be captured at a high level, enhancing customer awareness and keeping management in the know.
Customer self-service can now be offered, decreasing your internal work load and enhancing brand perception with your customers. Tie in your order entry and support systems for a unified commercial front-end to your business.
The total solution requires buy-in from your users and measurable, sustained return on investment. Projects are considerably more successful when users understand the problems the solution is meant to solve, and understand how the solution will make their job easier. Corporate ROI is paramount -- if the solutions doesn't pay for itself, there is no measure of success.
The design and implementation of enterprise CRM is a core competency of X1 Solutions. Contact us to find out how we can take your business to the next level.
Tools We Use|
To implement Enterprise CRM:
MSS / CRM - Manage your customers and your sales pipeline
MSS / Website - Bring your company to the web without compromise
MSS / Support - Implement a powerful help desk and support your product
MSS / COM - Connected order entry for your Call Center & partners
MSS / SFA - Business intelligence for sales people on the go