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Call Center Automation

Your customer contacts your Call Center, and a representative, hired 3 days ago, answers the phone. The rep instantly understands the customer's status with the company, and their ordering history -- is able to talk intelligently about the customer's past complaints, and can follow up on business initiated by the customer's salesperson. The rep has visibility of the salesperson's activities with the customer, and vice versa. Everyone is on the same page, following the same script.

The rep is able to generate quotes, samples requests, and orders for the customer in your company's order processing system with almost no training, and do it accurately.

Sound like a dream? It's reality within reach. Any Call Center can give your customers the impression that they are your sole and most important customer. It's a matter of having the right solutions and processes in place. We can help you implement a world-class Call Center in your organization. Contact us to find out how it can be done affordably and in a time frame that won't drag on.

Tools We Use
To implement Call Center Solutions:

MSS / CRM - Manage your customers and your sales pipeline

MSS / Website - Bring your company to the web without compromise

MSS / COM - Connected order entry for your Call Center & partners

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