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Remote Sales Force |
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Internal Sales Staff |
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Internet Users |
| Access to corporate data while in the field |
| Resolve customer issues and complaints |
| Account creation |
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| Remote messaging and calendaring |
| Enter and inquire on orders |
| Accessing the product catalog for information |
|
| Access internal product information |
| Assign appropriate sales people to specific customer tasks |
| Online ordering (B2B and B2C) |
|
| Entering orders off-site |
| Ad-hoc queries from multiple corporate systems |
| Instant access to downloads, FAQs, and public documents |
|
| Create and assign new sales leads |
| Interact with online customers / prospects |
| Getting technical help |
|
| Maintain an up-to-date client list |
| Provide technical support |
| Finding the nearest office or appopriate sales rep |
|
| Maintain current sales pipeline |
| Access internal information such as corporate knowledgebase |
| Check order status or track orders |
